Change or cancel your plan

Owners and admins can change billing.

#Upgrade or downgrade

1. Go to Settings → Billing.
2. Under Plans, click the button on the plan you want, like Upgrade to Agency or Switch to Starter.
3. Follow the steps to confirm.

Upgrades apply right away and are prorated, so you only pay the difference for the rest of the period.

#Payment method and invoices

Click Payment and invoices on the Billing page to update your card, change billing details or download past invoices.

#Cancel

1. Go to Settings → Billing and click Cancel plan.
2. Confirm.

You keep your plan until the end of the period you've paid for. After that the workspace moves to Free: no real calls, and your phone numbers are released.

Your agents, knowledge and past calls stay in the workspace, so you can pick a plan again later.